Privacy policy

General terms

Before using our website, please read this Privacy Policy carefully. This Privacy Policy sets out how cryga.com will manage your personal information which we collect as a result of your membership of cryga.com, your use of our websites located at https://cryga.com and any pages or websites under the "cryga" brand including any mobile phone or tablet applications that are owned and/or operated by us or whenever we otherwise deal with you. We are committed to ensuring that the personal information we collect about you is protected and is used, stored and disclosed in accordance with the Privacy Act and this Privacy Policy. This Privacy Policy explains what personal data we collect from users, for what reason we collect it and how we use it.

By registering a player account you confirm your consent with this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website. Please note that this Privacy Policy constitutes an agreement between you and the company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend you review this Privacy Policy regularly and remain familiar with its terms. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

Information collected

The Personal Information which we may request to use and process shall include, without limitation:

1. Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email;
2. Correspondence made with us via the Website, e-mail, web chat or through other means of communication;
3. All Player Account transaction history, whether this takes place via the Website or via other means of communication;
4. Website logins and their details, GeoIP location data and browser/device data;
5. Survey participations or any other customer assessments that we may carry out from time to time.

Use of information

We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:

1. Processing your bets and transactions.
2. Providing you with gaming and other ancillary services that you seek from our Website;
3. Rendering customer support, such as assistance with setting up and managing your account;
4. Undertaking necessary measures for User Account security and to identify the required verification checks;
5. Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates, and affiliates (only if players specifically consented to receive such marketing material);
6. Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
7. Analyzing customer trends through market study assessments (participation in surveys is not obligatory and you can always choose not to take part);
8. Conducting research and statistical analysis of aggregated data.

Promotional

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address, to send you marketing communications regarding products, services and promotions. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this by clicking unsubscribe link in emails or by contacting our customer support at support@cryga.com.

Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

Personal information

We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.

We may also lawfully receive certain Personal Information from online vendors and service providers. In addition, we retain the right to engage the services of third-party providers to render technical support, so as to process your online transactions and source gaming content.

Please understand that we may be granted access to any information you may provide to such vendors, service providers, and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.

Selling and releasing of data

We do not sell or rent your personal data to third parties. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party. Also, we may release personal data if we acquire any new businesses. Should we undergo any changes to company structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of personal data. We further reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and also for the protection of any other companies within our group of companies.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.

Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.

Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

In case if we find out the client's involvement into any type of fraudulent actions, such as game manipulations, payment fraud, provision of a faulty personal information, money laundering, use of stolen credit cards or other, the company reserves the right to disclose the player's personal information to third parties or make it public.

Data retention

As stated under our Terms and Conditions both you and we can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of inquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.

You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

Being committed to providing secure services to players we will take all reasonable precautions to ensure that all the data that you have submitted via the Website remains safe. But you are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

Anti-fraud

We use special anti-fraud methods to prevent any type of financial fraud on the website. Any attempts to take fraudulent actions will lead to immediate termination of the player's account. We reserve the right to determine any claimed bonuses or promotions, competition entries or accounts which connected to the same person, using all the appropriate means. In case any multiple accounts have been used, we immediately abolish any bonuses and bonus winnings, furthermore terminate such accounts and withhold promotional benefits the player ever had.

Regulations

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Member Account, we are bound by strict legal provisions on the protection of personal data. Consequently, we endeavour to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. In addition and for the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

Security of personal data

We understand the importance of providing security, confidentiality, integrity of information. We store all personal information we receive directly from you in our secure network behind active up-to-date firewall software. We are committed to providing secure services to players and we will take all reasonable precautions to ensure that all the data that you have submitted via the Website remains safe.

However, sending information via the internet is usually not completely secure, and we cannot guarantee the security of your data while it is being sent.

Cookies

By registering an Account and using our services you acknowledge that we will use cookies (Cookies are small text files that are stored on your computer or equipment when you visit certain web pages. They record your preferences and send information from your browser in order to help improve your Website experience and deliver a better and more personalized service. Furthermore, some of the cookies we use are essential for the Website to operate) in order to store some information on your computer, laptop, tablet or mobile device when you access our Website. In order to make your visit to the website more user-friendly, to keep track of visits to the website and to improve the service, we collect cookies.

If you wish to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on this Website, you can do so by deleting your existing cookies and managing your browser's privacy settings to block them (Cookies can usually be changed on the “Settings” section of your browser). We recommend that you do not block or delete your cookies as this may restrict your use of our Website.